Privacy Policy

Last Updated: November 2024

At VuPlex UK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

VuPlex UK

Email: inquiries.uk@vuplex.co

Website: https://vuplex.co.uk

Information We Collect

We collect different types of information depending on how you interact with our website:

1. Information You Provide to Us

When you contact us through our website, we may collect:

Contact Information: Name, email address, phone number
Inquiry Details: Subject line, message content, and any information you choose to share
Company Information: Company name, job title (if provided)

2. Information Collected Automatically

When you visit our website, we automatically collect:

Technical Information: IP address, browser type and version, operating system, device type
Usage Information: Pages visited, time spent on pages, referral source, links clicked
Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

3. Third-Party Information

We may receive information from third-party services like Google Analytics, which helps us understand how visitors use our website. This information is anonymized and aggregated.

How We Use Your Information

We use your personal information for the following purposes:

Contact and Communication

Respond to your inquiries and questions
Provide customer support and assistance
Send you information about our products and services (with your consent)
Notify you about important updates or changes to our services

Website Improvement and Analytics

Analyze website usage and visitor behavior
Improve our website functionality and user experience
Optimize content and navigation
Monitor website performance and technical issues

Legal Compliance and Protection

Comply with legal obligations and regulations
Protect our rights, property, and safety
Prevent fraud, abuse, and security incidents
Enforce our terms of service and policies

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., contact forms, marketing communications)
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our website and services, provided your interests and rights do not override those interests
Legal Obligation: Processing is necessary to comply with the law
Contract: Processing is necessary for the performance of a contract with you

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

We work with trusted third-party service providers who help us operate our website and business:

Google Analytics: Website analytics and performance tracking
Google Tag Manager: Tag and tracking code management
YouTube: Video hosting and playback (when you view embedded videos)
Email Service Providers: Email delivery and communication services

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal requests from law enforcement or government authorities
Court orders or legal proceedings
Protection of our rights, property, or safety, or those of others

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such change and your options regarding your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

Contact Form Data: Retained for up to 3 years after the last interaction
Analytics Data: Retained according to Google Analytics settings (up to 26 months)
Cookie Data: Retained according to cookie duration (see our Cookie Policy)
Legal Records: Retained as long as required by applicable laws and regulations

After the retention period expires, we securely delete or anonymize your personal data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

Unauthorized access, use, or disclosure
Accidental loss or destruction
Alteration or corruption
Security breaches and cyber attacks

Security measures include:

SSL/TLS encryption for data transmission
Secure hosting infrastructure
Regular security audits and updates
Access controls and authentication
Employee training on data protection

While we strive to protect your personal information, no method of transmission or storage is 100% secure. If you have concerns about the security of your data, please contact us.

International Data Transfers

Some of our service providers (such as Google) may be located outside the United Kingdom. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
Adequacy decisions by the UK government
Binding corporate rules and codes of conduct

Your Rights Under UK GDPR

Under UK GDPR and data protection laws, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete personal data

Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data in certain circumstances

Right to Restrict Processing

Request limitation of how we use your personal data

Right to Data Portability

Receive your personal data in a structured, commonly used format and transfer it to another controller

Right to Object

Object to processing of your personal data based on legitimate interests or for direct marketing purposes

Right to Withdraw Consent

Withdraw consent at any time where we rely on consent to process your data

Right to Lodge a Complaint

Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data properly

To exercise any of these rights, please contact us at inquiries.uk@vuplex.co. We will respond to your request within one month.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by: